DataCore Software · Internal Platform
Atlas
I architect and co-lead development of Atlas, an internal AI support and diagnostics platform. It ingests tickets, knowledge, support bundles, and live cluster telemetry to help support engineers triage issues and investigate likely root causes.
The platform combines LLMs, RAG, MCP-based tools, asynchronous workloads, and product-specific pipelines behind a shared multi-product architecture.
Highlights
- 13 active support agents
- 40 cases handled in a week
- 200K+ embeddings
- 6× faster reindexing
- <2ms query latency
Technologies
- Python
- FastAPI
- Celery
- PostgreSQL
- Redis
- Elasticsearch
- Milvus
- LLMs / MCP
Atlas is an internal system, so implementation details and source code are not publicly available.